Terms of Service

By accessing or using the DrillMetrix website, mobile applications, or related services (collectively, the "Service"), you agree to these Terms of Service. If you do not agree, do not use the Service.

DrillMetrix provides drilling operations management, reporting, KPI tracking, downtime tracking, consumables management, analytics, and related services. DrillMetrix may modify, improve, suspend, or discontinue features at any time.

Users must provide accurate information, maintain credential security, and are responsible for all activity occurring under their accounts. You agree to promptly notify DrillMetrix of any unauthorized access.

Free trials may be offered to new users subject to the following terms:

Paid subscriptions are billed through Stripe or authorized processors. By subscribing, you agree that:

Operational data entered into DrillMetrix remains the property of the subscribing customer. DrillMetrix receives a limited, non-exclusive license to store, process, display, and transmit such data solely to provide the Service.

Customer data is retained during active subscriptions. Upon account termination or cancellation:

Users may not misuse the Service, attempt unauthorized access, upload malicious content, reverse engineer proprietary components, or interfere with platform operation. DrillMetrix may suspend accounts that violate these Terms without prior notice.

Service interruptions may occur due to maintenance, updates, outages, or third-party providers. DrillMetrix will make reasonable efforts to provide advance notice of planned maintenance. Temporary interruptions do not create liability for DrillMetrix.

Users are responsible for the accuracy of data entered into the Service. Reports, analytics, and KPIs are generated from user-provided data and are not certified as operationally accurate. The Service is intended to assist with operational visibility and reporting and should not be relied upon as the sole basis for safety, engineering, maintenance, regulatory, or other critical operational decisions. Business and operational decisions made using information generated by the Service remain the sole responsibility of the customer.

DrillMetrix is an operational reporting, analytics, and performance management platform. It is not a safety management system, dispatch system, equipment control system, engineering tool, or regulatory compliance system. Customers remain solely responsible for workplace safety, regulatory compliance, equipment operation and maintenance, personnel supervision, training, and risk management.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND TO THE FULLEST EXTENT PERMITTED BY LAW. DRILLMETRIX EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE AVAILABILITY. USE OF THE SERVICE IS AT YOUR OWN RISK.

TO THE FULLEST EXTENT PERMITTED BY LAW, DRILLMETRIX SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST PRODUCTION, DATA LOSS, OR DECISIONS MADE BASED ON REPORTS, ANALYTICS, KPI CALCULATIONS, DASHBOARDS, OR OPERATIONAL DATA GENERATED BY THE SERVICE.

DrillMetrix's total aggregate liability for any claim shall not exceed the amount paid by the customer during the twelve (12) months immediately preceding the event giving rise to the claim.

You agree to defend, indemnify, and hold harmless DrillMetrix and its owners, officers, employees, and contractors from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of the Service, violation of these Terms, or violation of applicable laws.

Accounts may be suspended or terminated for violations of these Terms, fraudulent activity, security risks, or non-payment. Users may terminate at any time by contacting support@drillmetrix.com or using available account deletion features. Upon termination, the data retention terms in Section 7 apply.

Before initiating any formal proceeding, you agree to provide DrillMetrix with written notice of the dispute and at least 30 days to attempt informal resolution. If unresolved, disputes will be subject to binding arbitration administered under AAA rules in Atlanta, Georgia. Either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information.

The DrillMetrix platform, software, branding, logos, designs, and proprietary functionality remain the property of DrillMetrix and are protected by applicable intellectual property laws. These Terms do not grant ownership rights to any portion of the Service.

DrillMetrix may update these Terms periodically. Material changes will be communicated via email or in-app notification with reasonable advance notice. Continued use after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles.

DrillMetrix

Email: support@drillmetrix.com

Website: www.drillmetrix.com